FAQS

 
WHERE DO YOU PRoduce YOUR CERAMICS?

All products are designed and London and produced in Stoke-on-Trent, UK. We take pride in our partnership with the oldest china makers who have a long history of producing the finest table wear. Each piece is hand finished and quality checked.

HOW DO I KNOW HOW TO COMBINE MY SET?

We have a mix & match option at the bottom of each product page which gives you suggestions on how to combine the pieces.

We also recommend to follow your own taste and call of the heart. Due to its monochromic nature, all pieces work well together making it a balanced and unique set whatever your selection might be. 

CAN YOU INCLUDE GIFT WRAPPING?

No, we do not include gift wrapping. All our products come in simple but thoughtful packaging that we encourage you to recycle. 

If you require a gift note to be included with your purchase, please get in touch with us directly by quoting your order number. Provide us with the message and the recipient’s name and we will create a personalised note.

We can send the item directly to the gift recipient with no pricing information. 

CAN I CANCEL OR MAKE CHANGES TO MY ORDER ONCE IT IS PLACED?

As long as your order has not yet been dispatched, we can change the details of your order or cancel it. The order cannot be cancelled if it is already on its way to you. You have an option of sending the order back to us and we will refund you the cost of the product but not the delivery charge.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please refer to our Delivery & Returns page here.

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CAN I ORDER A NEXT DAY DELIVERY?

Please get in touch with us by quoting your order number and we will be happy to see if we can speed up your order. 

MY Order has arrived faulty or broken, what do i do?

The utmost care is take to package each order but sometimes mistakes happen. If your item has arrived broken please get in touch with us. We will ask for a photo so we can understand the issue and process the refund. The refund should arrive back to you within 7 days.

HOW DO I LOOK AFTER MY CHINA?
There is nothing better than sipping tea from a cup of Fine Bone China. The tea stays warm for longer and the overall experience is much more pleasurable. To keep your china looking pristine, we recommend washing it straight after use and avoiding abrasive substances and scouring pads. 
If you find that your chine has developed some stubborn stains, we recommend using bicarbonate of soda as an effective solution. Simply, mix warm water with bicarbonate soda and leave your china to soak for about an hour. You can use a damp cloth to help to remove any remaining stains. 
 
Please remember that the delicate touch of 22K gold on the rims of the product makes it unsuitable for a dishwashing machine. The gold detailing will start wearing off and lose its shimmering touch.
This also means that these products are never to be used in the microwave.